Privacy Policy

Effective Date: June 2025
Organization: MS5 LLC

1. Introduction

MS5 LLC (“MS5 HRSN”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of individuals who engage with our organization and use our services. As a Health-Related Social Needs (HRSN) service provider serving Oregon Health Plan (OHP) members, we handle sensitive personal, health, and demographic data in compliance with federal and state regulations, including the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2, and relevant Oregon Administrative Rules (OAR 309-032, 943-120, and 410-141).

By using this website or submitting your information to us, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following types of information:

  • Personally Identifiable Information (PII): Name, phone number, email address, mailing address, date of birth, gender, race/ethnicity, language preferences, and other identifiers.

  • Protected Health Information (PHI): OHP status, diagnosis or service need, Medicaid ID, health care provider information, and records related to service delivery.

  • Service-Related Information: Referral forms, intake documents, consent forms, resource eligibility status, landlord details, billing and authorization data.

  • Technical Data: IP address, browser type, pages visited, access times, and cookies (when applicable).

We collect this information directly from clients, referral sources, case managers, or when users submit forms on our website.

3. How We Use the Information

MS5 uses the information collected for the following lawful and operational purposes:

  • Determining eligibility for HRSN services under Oregon Medicaid

  • Submitting service authorization and billing claims to CCOs or OHA

  • Coordinating with landlords, providers, or vendors to fulfill services (e.g., housing payments, utility support, outreach)

  • Tracking service delivery, outcomes, and client engagement

  • Communicating with clients about appointments, documentation, or service changes

  • Monitoring website performance and improving accessibility

We will never sell, lease, or share your data with third parties for advertising or commercial gain.

4. Information Sharing and Disclosure

Your information may only be shared:

  • With your written consent (such as a Release of Information form)

  • As required by law (e.g., in response to subpoenas, mandatory reporting, or audits by OHA)

  • With contracted partners (e.g., Acentra, Ayin Health, CCOs, or landlords) strictly for fulfilling authorized services

All staff and subcontractors are bound by confidentiality agreements and undergo privacy and HIPAA training.

5. Your Rights

Under federal and Oregon law, you have the right to:

  • Request access to or a copy of your information

  • Request a correction of inaccurate information

  • Revoke consent for future data sharing

  • File a complaint about a privacy violation

To exercise your rights or raise concerns, contact:
📧 moshakir@ms5.info

6. Security Practices

We use industry-standard safeguards including:

  • Encrypted cloud storage

  • HIPAA-compliant electronic health record systems (e.g., PIMSY or other)

  • Password-protected devices and restricted access

  • Internal audit logs and breach response protocols

However, no system is 100% secure, and we are not liable for breaches beyond our control (e.g., cyberattacks, vendor-side failures, or email interception).

7. Cookies and Site Analytics

This website may use cookies or third-party analytics tools like Google Analytics to understand visitor trends and improve performance. This data is de-identified and not used for profiling. You may disable cookies in your browser settings.

8. Third-Party Links

Our site may contain links to external websites. MS5 HRSN is not responsible for the privacy policies or practices of those third-party sites.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time without notice. Updates will be posted here with a revised effective date.

10. Contact

For questions, complaints, or requests:
MS5 LLC – Privacy Officer
📧 moshakir@ms5.info

Terms of Use

Effective Date: June 2025

1. Agreement to Terms

By accessing this website or submitting information through any form on our site, you accept and agree to be bound by these Terms of Use. If you do not agree, you must discontinue use immediately.

2. Intended Use

This site is intended for:

  • Oregon residents eligible for OHP services

  • Case managers or healthcare providers referring clients

  • Community partners and state-contracted agencies

You may not use this site to spam, scrape, clone, impersonate others, transmit harmful code, or commit fraud.

3. No Guarantee of Service

Submission of a referral or contact form does not guarantee services. All services are subject to:

  • Oregon Medicaid eligibility

  • Service availability

  • Proper documentation and authorization

We reserve the right to decline or discontinue services at our discretion and are not liable for denied claims, lost housing, or delays caused by third parties (e.g., CCOs, landlords, or vendors).

4. Limitation of Liability

To the fullest extent allowed by law, MS5 HRSN:

  • Is not liable for damages, losses, or claims resulting from use of this website or delays in service.

  • Disclaims all warranties (express or implied) related to website accuracy, timeliness, or availability.

  • Is not responsible for actions taken by third-party vendors, contractors, or government entities related to services you request.

You agree to hold MS5 LLC, its staff, agents, and contractors harmless from any and all claims arising from your use of this site or services.

5. Intellectual Property

All content on this site — including text, logos, graphics, photos, forms, and service descriptions — is the intellectual property of MS5 LLC unless otherwise credited. You may not copy, reproduce, modify, or distribute content without written permission.

6. Changes to Terms

We may revise these Terms of Use at any time without notice. Updates are effective immediately upon posting. Continued use of the site means you accept the updated terms.

7. Governing Law

These Terms are governed by the laws of the State of Oregon, including Oregon Administrative Rules related to HRSN, OHP, and outpatient services. Any dispute shall be resolved in Multnomah County, Oregon.

8. Contact

For questions or legal inquiries:
📧 moshakir@ms5.info
📍 MS5 LLC – Portland, Oregon